- Definitions
1.1. “Account” means the User’s account in the billing system and/or control panel.
1.2. “Trial” (or “Trial Period”) means promotional access to certain Company services on preferential and/or promotional terms and/or subject to time and/or resource limitations.
1.3. “Verification” means verification of the User’s information that the Company may request in connection with a Trial, including but not limited to verification of contact details and/or submission of documents.
1.4. “Processing Fee” means a fixed amount payable by the User when requesting a Trial, where applicable. - General Trial Terms
2.1. The Trial is a promotional offer. The Company may grant a Trial at its sole discretion and may set or change Trial parameters, including but not limited to duration, quotas, limits, and available features.
2.2. Payment of a Processing Fee (if applicable) does not guarantee that a Trial will be granted. The Company may delay the start of a Trial pending completion of Verification or may deny the Trial in the cases described in this Policy.
2.3. If a Trial is granted, the Company may modify the Trial parameters or discontinue the Trial offer (in whole or in part) at any time, except where applicable law expressly provides otherwise.
2.4. Certain Trials may be governed by additional, program-specific terms published by the Company. In case of conflict between this Policy and such program-specific terms, the program-specific terms shall prevail to the extent of the conflict. - Accuracy and Integrity of User Information
3.1. The User must provide accurate, complete, current, and User-owned information when registering for and using the Service, including contact and payment details.
3.2. The User represents and warrants that the User:
(a) does not use knowingly false information;
(b) does not impersonate another person or organization;
(c) is authorized to use the provided contact details;
(d) uses the payment method lawfully and is authorized to use it. - Trial Eligibility and Single-Use Limitation
4.1. A Trial may be granted no more than once per User/person/organization (as determined by the Company based on the account type and the specific Trial offer).
4.2. Attempts to obtain a Trial more than once, circumvent Trial limitations, or otherwise abuse promotional access constitute a violation of this Policy and may result in denial, suspension, or termination of the Trial and/or the Account, subject to applicable law. - Verification
5.1. The Company may request Verification at any time prior to granting a Trial and/or during the Trial.
5.2. Until Verification is completed, the Company may, at its sole discretion:
(a) deny or postpone granting the Trial;
(b) request additional information, documents, and/or confirmations;
(c) offer the User to subscribe to a paid plan without a Trial.
5.3. The User must provide requested confirmations within a reasonable time. Failure to provide requested confirmations may result in denial of the Trial.
5.4. Information and documents the Company may request.
To complete Verification, the Company may request, where appropriate and to the extent permitted by applicable law, one or more of the following (or equivalent alternatives):
(a) Identity: a clear photo or scan of a government-issued photo ID (passport, national ID, or driver’s license).
(b) Proof of address (issued within the last 3 months): e.g., a utility bill, bank statement, government letter, or a similar document showing the User’s name and address.
(c) Payment method verification (card ownership / authorization): an official bank statement or bank letter showing:
(i) the cardholder name (which must match the Account holder and/or the authorized company representative), and
(ii) the last 4 digits of the card used for payment (or another bank reference clearly linking the payment method to the User).
(d) If the Account is a company/business account (if applicable):
(i) company registration document (e.g., Certificate of Incorporation and/or Trade Register extract), and
(ii) proof of authorization to act on behalf of the company (e.g., letter of authorization, corporate email confirmation, or another reasonable confirmation of authority).
5.5. Secure submission and prohibited sensitive data.
(a) The User must submit Verification documents only via the secure Client Area ticket attachment feature (and not by sending sensitive data in the body of an email).
(b) The User must not submit full payment card numbers (full PAN) or CVV by email, ticket, or otherwise. Only masked/partial card information (such as last 4 digits) may be provided where requested.
5.6. Additional requests.
The Company may request additional information if reasonably necessary to complete Verification, prevent abuse, or comply with legal and risk-management requirements. - Processing Fee
6.1. Where applicable, the Processing Fee is intended to compensate the Company for processing the Trial request and performing Verification-related actions.
6.2. If the Company denies a Trial under this Policy (including due to failure to provide requested confirmations, identification of suspected abuse, or provision of inaccurate information), the Company may retain the Processing Fee as compensation for incurred costs, to the extent permitted by applicable law. - Prohibited Conduct
7.1. Prohibited conduct includes, without limitation:
(a) creating multiple Accounts to obtain a Trial more than once;
(b) using false, misleading, or third-party information;
(c) attempting to bypass or interfere with Verification procedures;
(d) any other abuse of promotional Trial mechanics or Trial limitations. - Trial Denial, Suspension, and Contacting Support
8.1. If a Trial is denied or postponed, the User may contact the Company’s support team to complete Verification and provide supporting documents or explanations.
8.2. The Company may grant a Trial after reviewing the submitted confirmations, but remains entitled to make the final decision at its sole discretion, subject to applicable law. - Non-Disclosure of Assessment Criteria
9.1. To prevent abuse, the Company is not obliged to disclose specific criteria, thresholds, or internal signals used to decide whether to grant, postpone, limit, or deny a Trial.
Trial Policy
Published on
All data is current as of