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- Containers
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    An orchestration system that automates the deployment, scaling and management of containerised applications.
  - Container Registry
    A secure service for storing, managing and deploying container images, optimising DevOps workflows.
- Managed Databases
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    A high-performance NoSQL database ideal for flexible, efficient management of large volumes of data.
  - Elasticsearch
    A powerful search and analytics engine for indexing large volumes of data and handling real-time queries.
  - PostgreSQL
    A massively parallel processing (MPP) platform for large-scale data warehousing and analytics.
  - Greenplum
    A massively parallel processing (MPP) platform for large-scale data warehousing and analytics.
  - MySQL
    The world’s most popular open-source database, renowned for its reliability, simplicity and speed.
  - Redis
    An in-memory data-structure store that serves as a database, cache and message broker for lightning-fast data access.
  - Apache Kafka
    A distributed data-streaming platform that lets you build data pipelines and real-time applications.
  - ClickHouse
    A high-performance columnar DBMS optimised for online analytical processing (OLAP).
  - OpenSearch
    An open search-and-analytics suite used for real-time log monitoring and analysis.
- Security
  - DRaaS
    Ensure business continuity with our reliable disaster-recovery solutions, delivering rapid restoration and minimal downtime when unexpected issues arise.
  - DDoS Protection
    Neutralise DDoS attacks at every OSI layer up to L7 while maintaining your web resources’ performance with Qurator and DDOS Guard.
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About Us

News

Recovering 2FA Access

Published on 01.01.2024

All data is current as of 24.10.2025

This guide describes the procedure for restoring access to your account if two‑factor authentication (2FA) is enabled but you have lost access to the app that generates your 2FA codes.

Prerequisites

You must have a registered Servermall Cloud account. For details on creating an account, see: “Creating an Account”.
Two‑factor authentication (2FA) must be enabled on your account. For details on enabling 2FA, see: “Enabling 2FA on Your Account”.
You must have access to the email address linked to your Servermall Cloud account.

Procedure

Send an email to Technical Support at: [email protected].

This email must meet the following requirements:
1. The email must be sent from the email address linked to your Servermall Cloud account.
2. Email subject: “Request to disable 2FA due to loss of access to the code generator”.
3. In the body of the email, describe the problem, for example:
  “I have lost access to my 2FA code generator app and ask you to disable two‑factor authentication for my account”.
4. If possible, attach the Backup Code that was issued when you enabled two‑factor authentication.
Wait for a reply from Support or a phone call to the number linked to your account with further instructions on how to restore access.

Be prepared for Support to ask you to confirm that you are the account owner — for example, to provide information related to the account or certain documents, especially if you could not provide the Backup Code.
Follow the Support team’s requirements and provide the requested confirmations.
Wait for an email from Support confirming that two‑factor authentication for your account has been disabled.
Sign in to your account using your username and password.
After that, you can enable two‑factor authentication again. For instructions, see: “Enabling 2FA on Your Account”.